Senior QA Analyst
Elena Bazina is a Senior QA Analyst at King, currently working with Candy Crush Saga. She has more than 5 years of experience in the QA field, mainly working in the mobile gaming industry. She coaches teams in terms of improving the quality of the games and features and incorporating agile testing into their development process.
How to Tame Bugs in Production: Successful Bug Managing Strategy in Five Steps
«There is a bug in production» have been the scariest words for Elena as a tester and QA analyst. She was sweating, blushing, panicking. What made it worse is that these bugs were often brought by the 3rd parties SDKs, so she didn’t have full control over this part of the code herself. Her attitude towards bugs in production changed after she observed a team of firefighters at work. They were very quick, well organized but also very calm. Elena thought that we could learn from them. Of course, we should try to prevent fires and bugs as much as we can. But we also need to admit that sometimes there still will be some fires and well… bugs, and when it happens we need to have a great strategy in place how to handle these incidents.
1. What aspects need to be covered by the bugs managing strategy?
2. Is it necessary to loop your customers in?
3. Who should take the most important decisions?
4. How make bugs work for you?